January 2015
Front of House Training Program Bespoke Alfred Dunhill Ltd
Many thanks for the outstanding training delivered. I have continued to receive positive feedback from the training you delivered.
Bourden House, our flagship store off Berkley Sq, London had a secret shopper in a few weeks ago, Bourden House has never hit great marks in the past. On this occasion it hit 99.5% !! A first and the best across all stores.
Some more feedback from the stores:
Ali from Bourdon House reported using your techniques during a sale and the VIP customer told him it was the best service he’d ever had in a store!
Gyles Horner
Head of People Development, Retail
Alfred Dunhill Ltd
5-7 Mandeville Place
London
W1U 3AY
