Description
You will learn how to deliver service excellence with passion.
This module consists of an overview video and downloadable notes. You may also like to consider the other modules within A Passion For Service.
Nothing is as important as how a client is made to feel.
Therefore, understanding the distinction between service and hospitality is the cornerstone for building success.
Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel. Service is a monologue, where we decide how we want to do things and set our own standards for service. Hospitality, on the other hand, is a dialogue. To be on a guest’s side requires listening to that person with every sense – and following up with a thoughtful, gracious response.
It takes both great service and outstanding hospitality to rise to the top.
