A Passion for Service – The 10 Steps
£8.99 inc VAT
You will learn how to deliver service excellence with passion.
Each of the modules consist of an overview video and downloadable notes. You can select as many modules as you require.
Nothing is as important as how a client is made to feel.
Therefore, understanding the distinction between service and hospitality is the cornerstone for building success.
Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel. Service is a monologue, where we decide how we want to do things and set our own standards for service. Hospitality, on the other hand, is a dialogue. To be on a guest’s side requires listening to that person with every sense – and following up with a thoughtful, gracious response.
It takes both great service and outstanding hospitality to rise to the top.
Carpe Diem: Seize the Day!
| Full Course Discount: | Buy the Complete Course for ONLY £70. Discount applied at checkout. Select all items to qualify. |
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| You will receive: | – Unlimited access to course videos |