Our Clients
To name but a few…
Interaction with guests is about exceeding expectations, delighting and surprising! We will train your teams to reach the highest level of service to match your guests’ expectations.
For this very reason, we at The British Butler Institute have developed Front of House Training Programmes specifically for the Luxury Hotel and Resort market worldwide.
Our training programmes will ensure that your staff service levels standard will significantly boost your guests’ overall experience, ensuring invaluable repeat and referral business for your company.
The Curriculum
Our Curriculum covers a broad spectrum of disciplines – therefore training programmes are bespoke to our customers’ specific requirements and ethos.
Curriculum subjects available (but not limited to):
- Shoe Valet and care
- Cigar service
- Flower design and care
- Concierge excellence
- The 5 Golden pillars for service excellence
- 7 Star Butler Care and techniques
- Understanding VIP and Celebrity expectations
- Interact successfully with clients
- Multicultural etiquette and international protocol
- Client expectation checklist
- Anticipation techniques and successful fulfilling of guest special requests
- Corporate dress and attire
- Concierge excellence / leisure trips / event planning / large purchases
- Successful Communication between departments
- Personal presentation
- Spa services
- Eye for detail
- Room check lists / Romantic turndown / customised amenities
- Meet and greet with special attention on manners
- Packing and unpacking suitcases
- Welcome drinks presentation
- Serving early morning drinks
- Wine and Champagne Presentation
- Food Handling Safety
- Plating / Garnishing / Napkin Folds
- Table Settings
- Emergency protocol issues
- Guest Valet / care of cloths
- Compilation of VIP Customer records – for personalisation purposes and continuity for future staff
Course Design:
Working with your team, we will create a bespoke course that meets your hotel/spa’s specific requirements. The British Butler Institute will then select our training team, which best delivers on these identified training needs and dependent on the number of delegates your company decides to train.
Documentation:
At the end of the training, your hotel/spa will be presented with a Bespoke Hospitality Pack, compiled with all the specific training material designed for your hotel/spa’s identified special requirements. This will form an ongoing guide for the delegates, as well as your future employees.
A bit about us:
The British Butler Institute is a world leader in the consulting and training of service excellence. Our professional team of experts deliver the very latest service methodology to the Luxury Residential, Hotel, Resort, Corporate, Yacht, Private and Commercial Jet Markets worldwide and are the very best in their respective fields of expertise.
We are proud to say that we have trained service staff in some of the finest Hotels / Spas and Game Farms around the world. If your business aspires to reach the highest level of service to match your guests very high expectations, then we will deliver the training to ensure your company attains this goal.
Our training methodology:
We strive to guarantee our success through having a thorough understanding of our client needs, as well as expectations and then delivering on these, with clear concise standardised training. This is backed up by hard copy and continued follow up from The British Butler Institute. Our system of delivery and follow up ensure that our high standards are continually maintained at optimum levels.
Please contact us at your earliest convenience, to find out how we at The British Butler Institute can ensure that your hotel/spa’s service levels stand out from the crowd and helps significantly boosts your company’s chances of future success in this competitive industry.