Head Butler Malta

What’s your passion? Whether you’re into tennis travel or music, we at Intercontinental Hotels Group are interested in YOU. We employ people whoapply the same amount of care and passion to their jobs as they do to their hobbies.

Job Location

InterContinental Malta is within walking distance of some of Malta’s finest shopping, entertainment and nightlife venues and twenty minutes drive from the country’s sandy shores in the north of the Island.  Malta International Airport is located 12 km away, whilst the historical capital, Valletta is only 7km away.

Centrally located, InterContinental Malta, redefines the meaning of elegance with its contemporary design, style and modern ambience. All 451 rooms are superbly furnished and its extensive facilities include 7 restaurants, 3 bars, Club InterContinental Lounge, Lagoon style outdoor swimming pool, a heated indoor pool, unique Spa and Turkish Hammam, Fitness Centre, 23 meeting rooms.  The InterContinental Beach Club is an extension to the hotel’s facilities, located only 143 meters away.

With a dynamic team and innovative service culture, we will offer our guests an authentic and enriching experience in the heart of the Mediterranean.

Job Role 

Reporting to the Club InterContinental Manager, this diverse, challenging role is focused on consistently providing thoughtful, caring, sincere and personalized service to our high-end clientele whilst overseeing all butlers during their day-to-day operation.  You will primarily act as the personal host to our suite guests and work to ensure a flawless experience for our guests, and to display the very essence of hospitality.  The role is very hands-on, and will be expected to be very flexible, whilst assisting fellow colleagues in other areas when necessary.

Further responsibilities and essential job functions include but are not limited to the following:

• Works closely with all departments, namely Front Office, Reservations, Bell Captains, Housekeeping and Laundry in assuring the smooth handling of guests arrivals and departures;
• Handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests, resolves customer complaints and assisting customers in all inquiries in connection with hotel services;
• Anticipates guests needs prior to arrival, arranging the appropriate guest room amenities and following up with guests in order to ensure total satisfaction with regards to guest-related issues;
• Welcoming guests upon arrival, furnish guests with information on events and/or activities whilst offering a personalized service throughout their stay;
• Find occasions to create an ‘At Your Side’ memorable moments for guests;
• Maintain a relationship with guests in order to obtain information regarding departure time and transfers as well as collect guests’ stay feedback in order to be used for service improvement areas;
• Assist the Human Resources function in the recruitment, on boarding and training of colleagues, as well as conduct colleagues performance review;
• Assign colleagues’ work schedules, and ensure that colleagues are:
  • informed about the guests’ special interest and needs
  • providing guests quality service
  • complying with company policies at all times;

• Maintain confidentiality of proprietary information whilst protecting company assets;

Job Requirements

Job Requirements:

The ideal candidate should be smart in appearance, highly organized and have solid management skills as well as excellent verbal and written communication skills.  Moreover the ideal candidate must be responsible, genuine with customers as well as aware and sensitive to the concept of quality, and holds strong leadership and motivational skills.  The preferred candidate must be very resourceful, ‘hands on’, possesses negotiation skills and has a problem solving and a ‘get it done’ attitude.

A Higher Diploma in Hotel and Restaurant Management or Butler School background qualification together with Opera knowledge and a minimum of three years relevant experience at a hotel of similar size and complexity will be highly regarded.  Fluency in English and the ability to speak other languages, preferably French, German, Arabic and/or Italian is highly preferred.

All applicants must be eligible to work in the EU & must be in possession of the relevant passport and visa.

In return we’ll give you a competitive financial and benefits package which can include healthcare support, hotel discounts worldwide as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.